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The Basics of Business Process Improvement

Duration:
90 Minutes
Access:
6 months
Webinar Id:
700460
Register Now

Recorded Version

$195. One Participant

Recorded Version: Unlimited viewing for 6 months ( Access information will be emailed 24 hours after the completion of live webinar)

Overview:

Learn the basics of how to document, analyze, and redesign a business process. The Workflow Model (WFM) will be primary tool discussed in this webinar. WFM's are powerful in that most people can readily understand them, however they are rarely used to their full potential. We will discuss how to breakdown the key elements of a business process so it can be correctly articulated as a WFM and subsequently be used as a tool to improve the process.

Why you should attend: The majority of all work performed at most companies is operational in nature and operations are by and large based on business processes. Employee productivity, resource utilization, and quality of work products are all dependent on the processes that dictate how work is performed (or not performed).

At one point or another in his or her career nearly everyone has run into a business process that was at least partially broken - something didn't make sense, had repetitive actions or other inefficiencies, was out-of-date, and/or produced a less-than-optimal result. Whether or not they are formally documented, business processes exist at all levels of the organization.
Some examples include:
  • Strategic-level: Long Range Planning (LRP), Annual Budgeting, or setting Cascading Performance Objectives.
  • Functional-level: Product Development, Commercialization, or Regulatory Filing.
  • Department-level: Order Processing, Manufacturing, or Shipping.
  • Sub-department-level: Travel Request, Expense Reporting, or Inventory Control.
As organizations grow and become more complex, their success becomes more and more dependent on the quality of the business processes used to run them. Even a medium sized company could have hundreds of intertwined processes at work. Your own department probably replies on dozens. You probably interact directly with if not own 5 to 10 business processes. If you're interested in learning a structured approach to improving your business processes then this webinar is for you.

Areas Covered In the Session:
  • Process Management definitions and terminology
  • Workflow Modeling
  • AS-IS modeling
  • TO-BE modeling
  • Critical Success Factors
  • Cultural challenges

Who will benefit:
  • Individual Contributors who perform the operational tasks that compose a business process
  • Managers who own business processes
  • Individuals assigned to improve productivity, cost, and/or quality of business processes
Instructor:

Gary Chin is the founder of XO Consulting & Training, an independent firm dedicated to helping clients realize their strategies through effective project management, business process analysis, and portfolio management. He is the author of Agile Project Management (Amacom, 2003), which discusses techniques to improve project management effectiveness in fast-paced and dynamic business/technical environments.

For the past several years, Gary has provided his project management expertise to a myriad of clients to solve problems in software development, ERP/CRM implementation, product launch, project outsourcing, and business process integration primarily in the high-tech and scientific industries. Gary's broad understanding of of business, technology, and PM process enables him to help his clients get to the next level by delivering tailored PM process development, training, leadership, and coaching. He realizes that there is no one-size-fits-all PM answer and thus, seeks to match process methodologies to the organization's culture and technical/management strengths.

Gary holds a Bachelors degree in Mechanical Engineering from Rensselaer Polytechnic Institute, an MBS in Marketing from Bentley College, and PMP certification from tye Project Management Institute. Prior to XO Consulting & Training, Gary help various senior technical and management positions at GTE, Hewlett Packard, Teledyne, and Akamai Technologies.


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