Overview:

This innovative information has been developed over a 20 year span based on best practices of high performing teams and organizations.

Unmanaged conflict is usually the root cause of low productivity. Often, both team members and leaders have the skills needed to manage conflicts constructively. Organizations in the private and public sector are waking up to the fact that teaching employees how to resolve conflicts at the lowest level will have a positive impact on productivity and profit. For continued organizational success a conflict management system that focuses on prevention, management, and early resolution is needed.

In this webinar participants learn what kinds of conflicts are destructive, when to address conflict and how to address conflict in a positive way. The benefit is high-performing teams, reduced costs, and improved quality of work life.

Why you should attend: The ability to manage conflict is an essential element of an effective team. At best, unmanaged conflicts have a negative impact on team productivity and decision making. At worst they can lead to ineffective teams, infighting, loss of team members, sabotage, workplace violence, and formal employee actions. When hidden agendas, uncooperative behavior and unharmonious relationships are present the team suffers and the individuals on the team have less fulfilling quality of life. Most of us are ill equipped to deal with conflict in a positive constructive way which leads to unmanaged conflicts that spin out of control and have a negative impact on individuals and the bottom line. People withdraw, stop participating, get bogged down in gossip, form cliques, withhold information, provide poor customer service, miss deadlines and end up costing the organization lots of money. This webinar teaches how individual conflicts which become team conflicts can be managed, prevented and resolved at the lowest level.

Areas Covered in the Session:

• Constructive conflict vs. destructive conflict
  
• How to address individual conflict and team conflict
  
• Symptoms of destructive conflict
  
• The positive response to conflict
  
• The two negative, yet common, responses to conflict
  
• Team rules of engagement
  
• Step by step process for resolving team conflicts
  
• How to reach agreements that last
  
• How to prevent future destructive conflicts

Who Will Benefit:

• Senior Management Team
  
• Directors and Administrators
  
• Supervisors
  
• Employment Managers
  
• Training Director
  
• Human Resources staff
  
• General Managers and CEO's
  
• Team Leaders
• Team Members