Overview:

These techniques will help people at every level of the workplace - ranging from front-line teams to supervisors - learn to effectively influence and coach other people, while building lifelong interpersonal and leadership skills.

Why you should attend: Do your employees struggle with how to coach people or give them feedback, particularly in sensitive situations such as performance problems, hygiene, or attitude issues? With the help of a new training program, based on the nationally popular book How to Tell Anyone Anything, you and your team can learn the secrets of strength-based coaching-a proven, criticism-free way to communicate with people in ways that create real behavior and performance change, without getting people defensive.

Areas Covered in the Session:

• Why typical "deficit-based" feedback doesn't work
• The C.A.N.D.I.D. approach - a six-step process that addresses issues head-on without getting people defensive
• The first 30 seconds: Creating a neutral opening that gets you in dialogue
• Asking effective questions that engage the other person
• Taking the emotion out of difficult messages
• Finding the hidden incentive in any situation
• You don't say: Phrases that never work
• Why a fully strength-based approach changes the outcome of any situation

Who Will Benefit:

• Senior Management Team
• Directors, and Administrators
• Supervisors
• Employment Managers
• Training Director