Given the speed of business in today's world, unrecognized and/or unsolved problems are real barriers to achieving success. If you look at successful companies, you will likely find that one of their biggest assets is a problem solving approach that minimizes damage, and quickly finds the root cause to their issues. Problem solving done right requires a good process, some level of expertise (used at the right time) and knowledge and application of problem solving tools.

"The use of this seal is not an endorsement by the HR Certification Institute of the quality of the program. It means that this program has met the HR Certification Institute's criteria to be pre-approved for recertification credit."

"This program, has been approved for 1 (General ) recertification credit hours toward PHR, SPHR and GPHR recertification through the HR Certification Institute. Please be sure to note the program ID number on your recertification application form. For more information about certification or recertification, please visit the HR Certification Institute website at www.hrci.org."

Overview: Given the speed of business in today's world, unrecognized and/or unsolved problems are real barriers to achieving success. If you look at successful companies, you will likely find that one of their biggest assets is a problem solving approach that minimizes damage, and quickly finds the root cause to their issues. Problem solving done right requires a good process, some level of expertise (used at the right time) and knowledge and application of problem solving tools.

This good problem solving methodology will build the discipline your organization needs in order to solve your problems. It will enable your people to solve problems quickly and permanently - so they can focus on your core business.

Why should you attend:As companies continue to move towards doing more with less, it becomes more and more essential that every employee understands their responsibility as a problem solver. Employees at all levels need to be able to find the root cause of their problems quickly and efficiently. If you consistently find yourself dealing with problems - whether simple or complex - this course will help you to clarify them, prioritize them and then find their root causes. This course will teach you how to use some simple quality tools, investigation skills within a problem solving process.

Areas Covered in the Session:

• Explain the importance of a good problem solving process
• Explain the value of expertise and where it is useful in problem solving
• Identify three common problem solving approaches
• Create clear and concise problem statements and explain their importance
• Use common problem solving quality tools to find root cause

Who Will Benefit:

• Managers
• Supervisors
• Technical Professionals
• Front Line Manufacturing personnel who are responsible for solving problems