Overview:

Let conflict work for you. Learn a Four Step Self-Mediation process for resolving interpersonal conflict before it escalates and disrupts working relationships and performance. The nature of conflict, relational dynamics, and effective communication methods will also be shared as means of preventing conflict. Properly handled, resolving conflict in a timely manner benefits individuals and the working environment as a whole.

Why should you attend: Working in high performing environments inevitably leads to stress and the potential for tensions to occur between team members. Left to fester, differences can escalate into full blown conflict that not only affects the individuals involved but also infects coworkers. As a result stress is heightened, morale is lowered, performance is affected, and productivity is reduced. Learning how to resolve differences before they escalate provides a valuable opportunity for airing differences, correcting perceptions, and strengthening collaborative working relationships.

Areas Covered in the Session:

• Nature and causes of conflict
• Types of conflict behaviors
• Conflict and group dynamics
• Personal responses to conflict
• Assessing conflict through perception checking
• 4 Step method for resolving conflict

Who Will Benefit:

• Managers
• Supervisors
• Team members
• Human Resources
• Organizational Development