Overview:

Think of a conversation you've been putting off. You know you should talk to someone, but you don't. There are certain conversations all leaders dread: the ones in which we have to deliver bad news, discuss a sensitive or "political" subject, or talk about a project or meeting that's gone wrong.

The mere thought of having these difficult conversations can fill you with anxiety and distract you from other work. Maybe you've tried before and it went badly. Or maybe you fear that talking will only make the situation worse. Still, there's a feeling of being stuck, and you’d like to free up that stuck energy for more useful purposes. 

This webinar gives you step-by-step information on how to have these important, crucial, and difficult conversations. You will get a synopsis of best practice strategies: a checklist of action items to think about before going into the conversation; some useful concepts to practice during the conversation; and some tips and suggestions to help your energy stay focused and flowing, including possible conversational openings.

Why should you attend: Difficult Conversations webinar is designed to help you have the hard but necessary conversations that we all have to face. If you manage people, work in Human Resources, or care about your relationships, chances are, at some point, you will need to hold an important, crucial and difficult conversation. Examples can include an employee not performing, disruptive workplace behavior, personal hygiene issues, team members not pulling their weight, a boss who bullies, and more. I'm sure you can think of many situations where having a difficult conversation is needed. You’ve perhaps been putting off having the conversation for fear of what will happen. Or maybe you have bad experiences in the past when you've attempted to have a difficult conversation. The problems don't go away. Your choices are to avoid, attack, or have an effective conversation. Avoiding and attacking, although common responses, just adds to the problem. The best way to deal with people issues is to have a conversation in the right way at the right time. You need to be armed with the knowledge, skills and ability to hold difficult conversations that are crucial to your success. In this crazy business environment, when you're having more difficult conversations than ever before, the tools this webinar offers are indispensible.

Areas Covered in the Session:

• Develop a framework for thinking through difficult conversations
  
• Enhance negotiation skills to address difficult situations
  
• The three(and only three) approaches to resolving conflict
  
• Improve listening skills
  
• Deliver difficult messages clearly and powerfully
  
• Confront someone without provoking them
  
• Persuade difficult people
  
• How to begin a difficult conversation
  
• Issues that take you by surprise
  
• Manage emotions
  
• Framing the conversation

Who Will Benefit:

• Human Resources Professionals
  
• Management
• Supervisors
  
• Sales and Marketing
• Everyone with responsibility and authority  for discipline and termination