Group Attendees: Any number of participants
Recorded Version: Unlimited viewing for 6 months ( Access information will be emailed 24 hours after the completion of live webinar)
Your customers are undoubtedly the most important aspect of your business; therefore, it is important to service the customer experience at every touch point in every situation.From the moment your customer meets a staff member in person or on the phone, whether they are dealing with a complaint, internal issue or concern, your customer expects to feel welcomed, understood, taken care of and important.They also rightfully expect professional service.
Laurie Flasko CSP, CEC, works with organizations who want to WOW their customers, build strong teams and create cultures where people love to work.
Laurie is a sought-after speaker, trainer, executive coach, and an expert in customer service. She has over 20 years of experience in the fields of customized training, customer service, leadership development and team building. She has helped companies build service cultures that deliver outstanding customer service and business results. She has worked with organizations such as White Oaks Conference Resort and Spa, where her customer service programs have helped them receive numerous awards and recognition as well as high business results, Alectra, Samsung, Scotia bank, General Motors, Walker Industries, Immigration, and Henry Schein to name a few.
Laurie is the co-author of Bullying Is Not a Game: A Parents’ Survival Guide, where she shares a powerful story of her daughter’s journey through bullying along with practical advice and tips for parents on how to “get through and survive”. Today Laurie focuses on bringing out the best in people and organizations and believes simple acts of kindness pays big dividends.