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Creating a Culture of Trust: Management Strategies That Get Results

Duration:
90 Minutes
Access:
6 months
Webinar Id:
701129
Register Now

Recorded Version

$195. One Participant

Recorded Version: Unlimited viewing for 6 months ( Access information will be emailed 24 hours after the completion of live webinar)

Overview:

Learn to overcome inaction and fear in team members and to better motivate them to take initiative, take smarter risks and commit to giving their best in all endeavors.

During this workshop, you will develop competencies needed to establish and maintain trust and credibility with all of your team members. You'll evaluate your level of trust towards others, identify critical behaviors for developing positive relationships and learn specific strategies and tactics to create greater trust, repair broken trust and lead your team to optimum results.

Why should you attend: Do you trust others? Do others trust you? What questions do you have about the level of trust within your organization and your team?

By attending, you will be able to more effectively:
  • Strengthen your ability to establish reciprocal, trusting relationships with every member of your team
  • Understand which managerial behaviors undermine the perception of trustworthiness
  • Eliminate top trust busters and gain renewed confidence and commitment from your team
  • Learn high-impact behaviors to maintain trust even in the most volatile situations
  • Create a "trusting" team culture that promotes commitment and productivity

Areas Covered in the Session:
  • What is trust: the behaviors that embody it-and those that undermine it
  • Identifying and evaluating the "ingredients" of trust in your workplace
  • Assessing your level of trust with specific individuals at work
  • Discovering behavior communication skills that build trust and positive relationships
  • Identifying the leading barriers to trust and what tactics will eliminate them
  • Deploying techniques for rebuilding damaged trust

Who Will Benefit:
  • CEO
  • Senior Vice President
  • Vice President
  • Executive Director
  • Managing Director
  • Regional Vice President
  • Area Supervisor
  • Manager
Instructor:

Chris DeVany is the founder and president of Pinnacle Performance Improvement Worldwide, a firm which focuses on management and organization development. Pinnacle's clients include global organizations such as Visa International, Cadence Design Systems, Coca Cola, Sprint, Microsoft, Aviva Insurance, Schlumberger and over 500 other organizations in 22 countries. He also has consulted to government agencies from the United States, the Royal Government of Saudi Arabia, Canada, Cayman Islands and the United Kingdom.

He has published numerous articles in the fields of surviving mergers and acquisitions, surviving change, project management, management, sales, team-building, leadership, ethics, customer service, diversity and work-life balance, in publications ranging from ASTD/Performance In Practice to Customer Service Management. His book, "90 Days to a High-Performance Team", published by McGraw Hill and often accompanied by in-person, facilitated instruction, has helped and continues to help thousands of executives, managers and team leaders improve performance.

He has appeared hundreds of times on radio and television interview programs to discuss mergers and acquisitions (how to manage and survive them), project management, sales, customer service, effective workplace communication, management, handling rapid personal and organizational change and other topical business issues.

He has served or is currently serving as a board member of the International Association of Facilitators, Sales and Marketing Executives International, American Management Association, American Society of Training and Development, Institute of Management Consultants, American Society of Association Executives, Meeting Professionals International and National Speakers Association. Chris is an award-winning Toastmaster's International Competition speaker. He recently participated in the Fortune 500 Annual Management Forum as a speaker, panelist and seminar leader.

Chris has distinguished himself professionally by serving multiple corporations as manager and trainer of sales, operations, project management, IT, customer service and marketing professionals. Included among those business leaders are Prudential Insurance, Sprint, BayBank (now part of Bank of America), US Health Care and Marriott Corporation.

He has assisted these organizations in mergers and acquisitions, facilitating post-merger and acquisition integration, developing project management, sales, customer service and marketing strategies, organizing inbound and outbound call center programs, training and development of management and new hires, and fostering corporate growth through creative change and innovation initiatives.

Chris holds degrees in management studies and organizational behavior from Boston University. He has traveled to 22 countries and 47 states in the course of his career.


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