Overview:

This session is designed to help you manage more effectively by understanding the reasons for conflicts and giving you ways to diffuse negative employees to get desired results and increased productivity and teamwork.

Addressing both the positive and negative sides of conflict, we will explore techniques which can bring about positive outcomes. Looking at causes of conflict from diverse perspectives and at different personality types can be helpful in resolving conflicts as well as improving relations with all staff.

Areas Covered In the Session:

• Understanding the nature of conflict
  
• Types and sources of conflict
  
• Utilizing internal complaint procedures
  
• Rules of conduct
  
• Separating facts from interpretations
  
• Separating the people and the problem
  
• Listening concepts and why people do not "hear"
  
• Using varying techniques to resolve conflict
  
• Dealing with aggressors, underminers, unresponsive people, egoists, whiners, complainers, etc.
  
• Avoiding procrastination and taking action

Who will benefit:

• Human Resources professionals and administrators
  
• Trainers
  
• Employee Relations Specialists
  
• Supervisors and all levels of management