Overview:

In today's challenging business environment, you have to build successful work relationships and interact with people in a positive way to achieve your desired results.

In this webinar you will discover the basic competencies critical to solid work relationships and career success. All good leaders share the same quality: good communication know-how. Through observation, trial and error, or schooling from mentors, they've mastered the communication know-how to connect with people in ways that yield positive results. It takes a lot of concentration and determination to be a great communicator. Old habits are hard to break, and if your communication habits are as bad as many people's are, then there's a lot of habit-breaking to do! Communication involves both sending and receiving messages effectively. In this session you will learn how to communicate with clarity, confidence and credibility; build rapport with others; listen so other feel heard; and use a model for effective communication.

Why should you attend: How often do you hear "It's a communication problem" as an answer to why something screwed up, was not done, or done incorrectly?  The mistakes, wasted time, and conflicts communication problems cause cost billions of dollars in business settings and damage relations. Your communication skills most likely determine your success and satisfaction inside and outside the workplace. When we misunderstand and/or are misunderstood then conflicts occur, feelings are hurt, assumptions are made, and misconceptions prevail. Lack of communication know-how often is the root cause of upset customers, team conflicts, mistrust and broken relations. Effective communication is needed to make sales, maintain good will, provide excellent customer service, lead and influence others and create trust and cooperation. In this webinar you will learn the know-how to develop the skills to master interpersonal interactions. Armed with this knowledge you will be able to influence others, handle disagreements, send better messages and gain trust and cooperation.

Areas Covered in the Session:

• Learn How to Build Rapport and Achieve Trust
  
• The Four Elements of Credibility and Authority
  
• The Seven C’s of Communication
  
• Identify and Accept Personal and Professional Responsibilities in Communicating Effectively with Others
  
• Identify and Avoid Communication Mistakes
  
• Understand and Use Others’ Thinking Style Preferences to Influence
  
• Create Ways to Be a More Effective Team Member and Leader by Using Communication know-how
  
• Identify Behaviors That Build Trust
  
• Assess and Sharpen Verbal and Nonverbal Behaviors and Skills
  
• Identify Listening Barriers and Their Impact Ask Good Questions to Improve Listening Skills and Relationships

Who Will Benefit:

• Human Resources Professionals
  
• Customer service
  
• Management
  
• Supervisors
  
• Sales and Marketing