Overview:

In a fast-paced environment, having excellent communication skills is often the differential which gains a business advantage for your company as well as advances individual careers.

Understanding business communication skills and knowing proper business etiquette reflects a strong image of professionalism and caring for your company and becomes an integral part of your corporate culture.

Why you should attend: This session covers a broad spectrum of business situations and how to communicate effectively in each of them. It also covers how and when to use different forms of communication and the many conscious and unconscious messages you and your company sends out. Proper communication is not always taught and those who do understand its importance and impact will benefit from better relationships with colleagues and customers, resulting in better management and customer relations, both of which should positively affect the profitability of your company.

Areas Covered In the Session:

• Nonverbal communication
  
• Developing listening skills
  
• Spoken communication
  
• Telephone conduct and voice mail
  
• Cell phones and texting
  
• Written communication
  
• Words that work
  
• The etiquette of E-mail
  
• Conducting meetings
  
• Business lunches and meetings
  
• Networking

Who will benefit:

• Human Resources professionals and Administrators
  
• Trainers
  
• Public Relations and Marketing Professionals
  
• Supervisors and all levels of management