"The use of this seal is not an endorsement by the HR Certification Institute of the quality of the program. It means that this program has met the HR Certification Institute's criteria to be pre-approved for recertification credit."

"This program, has been approved for 1 (HR (General)) recertification credit hours toward PHR, SPHR and GPHR recertification through the HR Certification Institute. Please be sure to note the program ID number on your recertification application form. For more information about certification or recertification, please visit the HR Certification Institute website at www.hrci.org."

Overview: More than money, position or title, the way people are treated and the "climate" of working environments, are the primary factors influencing employee loyalty, performance and productivity. Evidence-based studies show that when human interactions in the work place are devoid of respect, trust, kindness and consideration the result is decreased work effort, poor performance quality and reduced time at work. In addition, incivility experienced in the workplace undermines overall commitment to the organization and ultimately profitability. Civility embraces the fundamental principles of respect, self-restraint and personal responsibility (P.M. Forni, 2002) and involves consistent, mindful, everyday behaviors that recognize the humanity and worth in every human being, regardless of race, creed or station in life. Every company or organization, has a culture or way of doing business, both internally and externally. Creating a culture of civility can significantly increase performance, productivity, aesthetics and climate and therefore enhance bottom line. This webinar will introduce the meaning of civility and why it is relevant to quality performance and productivity in the workplace.

Why should you attend: No longer is it productive to know and interact with only the people in your area of the office, on your shift or on your team. Have you been yearning to break out from that familiar circle of colleagues and connections where you re-live the same experiences and share the same information over and over? Could you be limiting yourself to exploring new horizons due to a fear of networking and building new relationships? This seminar will help you find meaning and purpose in networking and give you a few tools to build successful relationships that build influence and bring value.

Areas Covered in the Session:

• Networking - it's not what it used to be
• Finding meaning and purpose in networking - what's in it for me?
• Defining your network - setting boundaries. Who's in? Who's out
• Establishing and building relationships - it takes work
• Nurturing your network - sharing and supporting
• Networking tools and strategies

Who Will Benefit:

• Entry Level or Re-entry Employees
• First Line Supervisors
• Front Desk or Customer Service Staff
• Young Professionals
• Interns
• Fast Track Employees